Shipping Policy

At Catechu Health Care, we strive to deliver your Ayurvedic wellness products quickly, safely, and in perfect condition. This Shipping Policy outlines how we handle order processing, dispatch, delivery timelines, and shipping-related concerns.

1. Order Processing

• Orders are usually processed within 24 to 48 business hours after successful payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• Once your order is shipped, you will receive a tracking ID via email or SMS so you can monitor your delivery status.

2. Shipping Locations

• We currently ship across all major cities and towns in India.

• International shipping is not available at this time.

• For remote or non-serviceable locations, our support team will contact you to arrange an alternative delivery option (if available).

3. Delivery Timeframe

• Standard Delivery: 4–7 business days (depending on your pin code and courier availability).

• Metro Cities: 3–5 business days.

• Rural/Remote Areas: 7–10 business days.

Please note: Natural events, courier delays, or public holidays may affect delivery timelines.

4. Shipping Charges

• Free Shipping is available on all prepaid orders above ₹999 (subject to ongoing offers).

• A small shipping charge may apply to orders below ₹999 or for Cash on Delivery (COD) payments.

• Shipping charges, if applicable, will be clearly displayed at checkout before you make payment.

5. Order Tracking

After dispatch, you’ll receive:

• A confirmation email or SMS with your tracking number and courier details.

• You can track your shipment directly on the courier partner’s website or through the “Track My Order” option on our website.

If you face any issues with tracking, contact us at info@catechuhealthcare.com for assistance.

6. Cash on Delivery (COD)

• COD is available for select locations within India.

• A nominal COD handling charge may apply.

• Please ensure someone is available to receive and pay for the parcel at the time of delivery.

Repeated refusal or non-acceptance of COD orders may lead to restriction of this payment option for future purchases.

7. Delays in Delivery

While we partner with reliable logistics providers, certain situations may cause delays, including:

• Natural calamities, weather disruptions, or lockdowns

• Incorrect or incomplete shipping address

• Courier service delays beyond our control

In such cases, we request your patience and understanding — we’ll work closely with our courier partners to ensure delivery as soon as possible.

8. Non-Delivery or Wrong Address

If an order is returned due to:

• Incorrect or incomplete address

• Recipient unavailable at the delivery location

• Refusal to accept the package

The shipping cost for re-delivery will be borne by the customer. Please double-check your address details before confirming your order.

9. Damaged or Missing Items

If your order arrives damaged, opened, or missing any items:

• Report it to info@catechuhealthcare.com within 48 hours of delivery.

• Attach clear photos of the package and items received.

We will promptly investigate and arrange a replacement or refund as per our Refund Policy

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